When opened in October 1994, New World Saigon was the first international five-star hotel in Ho Chi Minh City. Over the years, the hotel has built its reputation and credibility in the local market through successfully servicing government delegations, high profile guests and business travelers.
Ideally located within the vibrant business hub of District 1, New World Saigon Hotel provides 533 spacious guestrooms and suites offering the perfect ambiance for both concentrated work and undisturbed relaxation. The hotel offers three pillar-free ballrooms accommodating up to 486 people. All ballrooms are equipped with the latest audio-visual and presentation aids and can be divided into several smaller function or breakout rooms.
The development of their associates is paramount to their success as a company. The structure of development programmes is designed to ensure:
New World Saigon Hotel programmes are designed to offer personal and career development for all levels of associates.
At the heart and soul of New World Saigon Hotel culture and core philosophy is Relationship Hospitality. New World Saigon Hotel believe that true hospitality is in the nurturing and building of strong relationships with each other, guests, and communities. New World Saigon Hotel do this by recognizing and valuing each other on a personal level, understanding individuality and respecting differences.
New World Saigon Hotel do this by recognizing that hospitality is not only about buildings, products and design, standards and efficiencies – it is about people. They do this by recognizing their guests’ individual needs, engaging them with warm and genuine service, delivered with passion and dedication on a day-by-day basis. They do this by recognizing that true wealth orginiates from their relationships with their guests, associates and communities.
The Principles New World Saigon Hotel live by are inspired by timeless values
Family: New World Saigon Hotel treat their guests and associates with the warmth and friendliness of an extended family.
Community: They commit themselves to the ideal of sharing and giving, and show care and responsibility for the environments where they operate.
Respect: New World Saigon Hotel demonstrate the respect and courtesy to others that they wish.
Humility: New World Saigon Hotel serve by first serving others. New World Saigon Hotel approach life with a sense of gratitude rather than entitlement.
Integrity: New World Saigon Hotel will uphold the highest level of honesty and fairness in all their relationships.
Ownership: They contribute to and take personal responsibility for the financial success of the company.
Learning: They dedicate ourselves to constantly evolve skills, practices, standards and technologies. New World Saigon Hotel move forward by never standing still.
Celebration: New World Saigon Hotel delight in their successes and their individuality.
Engaging: New World Saigon Hotel have an inner sparkle, a smile and warm eyes that capture attention – all promoting a feeling of being instantly at peace. They share a joy of life which motivates them to make the most of who they are, and this engages others and inspires them with an enthusiasm to rise above the ordinary.
Perceptive: New World Saigon Hotel have the sensitivity and vision to see beyond the obvious, to understand and appreciate how others are feeling and thinking. Having an intuitive nature is inherent rather than taught, being intuitive is sensed, rather than processed. The more they embrace our sense of perception, the easier it is to understand people and to make their experiences more memorable.
Genuine: New World Saigon Hotel service is heartfelt. It is genuine – not contrived or forced, their service is sincere and authentic. They genuinely welcome guests with the same delight as they would welcome a friend into their home, and this is sensed immediately by guests. The relationships they form with them come easily, since they are people who bond naturally with others. When New World Saigon Hotel say goodbye, they truthfully mean ‘see you again soon.’ Having a true genuine nature cannot be trained – it springs from a character that is self-aware, has positive intentions, and is mindful of oneself and others.
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