Softbank Telecom Việt Nam

Originating from Japan, Softbank Corporation specializes in assisting customers with a comprehensive solutions of ICT, and network. Having operated business for almost 30 years, the company has always put endless effott in upgrading its services to contribute to the revolution of information. Through branches, Softbank’s brand name has been available in a plenty of foreign countries, including Vietnam. Setting up its office in Hanoi, Softbank Telecom Vietnam is major in selling and consulting communication related services which include cloud services, ICT network, Internet network, network-server equipments ...

Career Development and Opportunities to Excel

Supporting employees in developing their own career path

In September 2010, SoftBank Corp. established SoftBank University, an evolved form of the existing core capability training, aiming to develop personnel who contribute to the realization of management goals. SoftBank University provides traditional classroom training as well as programs carried out in SoftBank's distinctive learning style by utilizing ICT and a virtual environment, including Next Generation Mobile Learning on PC, iPhone and iPad platforms, online lectures via Ustream and online discussion.

SoftBank University emphasizes diversity and the cultivation of a workforce rich in individuality, thus it provides a system which enables employees to select training subjects that match their personal goals and capabilities rather than a uniform, company-led career development or training system.

The Internally Certified Instructor (ICI) system has been in place since June 2009 to leverage employees' knowledge and experience to support personnel development. This system certifies those employees with certain levels of skills as internal instructors and gives them opportunities to provide training drawn from actual experience and to develop enhanced skills. As of June 2018, there are over 100 ICIs teaching some 60 courses.

In July 2013 Company began providing opportunities for employee-originated learning aimed at fostering a culture of mutual learning through a program called “Knowledge Marche.” Employees sharing knowledge are referred to as “organizers,” while those taking part are called “participants,” and they learn together on an equal basis. The scheme allows any employee with knowledge or insight to become an organizer, and goes beyond the traditional “training” approach to promote the sharing of knowledge and insights through small-group study sessions, workshops, lecture meetings, and more.

SoftBank Corp. will continue to support the growth of employees by implementing training sessions which incorporate the knowledge, expertise, and experience of employees.

Proactively providing opportunities to shape employees' careers

At SoftBank Corp., once a year employees can submit a self-assessment of their current job fitness and request a transfer to work in a different position or at a different location. This process enables the company to match the right individual to the right job and maximize each individual's strengths and potential. When starting up a new business line, the SoftBank Group uses an internal recruiting system to advertise jobs that provide opportunities for employees to grow and express themselves.

Reflecting employees' opinions in improvements to organizational structure and management

SoftBank Corp. conduct annual employee satisfaction surveys as a way of understanding current conditions and issues that need to be resolved to ensure organizational strength and employee motivation. They then formulate action plans based on these survey results to drive ongoing improvement activities for better organizations.

SoftBank Corp. has taskforces for each division, which create action plans based on analysis of the actual conditions of their section. Enabling the taskforces to have a central role in improvement activities implemented in its company at every level helps to ensure higher employee motivation and stronger business performance.

A Smart Working Style

Promoting workstyle transformation with “Smart & Fun!”

Work slogan is “Smart & Fun!”. Company are working to bring about a workstyle transformation that allows them to work smart and have fun, freeing them to be more creative and innovative.

SoftBank have introduced the Super Flextime System, which maximizes achievements through greater work efficiency, which may not be possible with conventional working hours. Investing in individual growth and allocating time for self-development, employee exchanges and communicating with friends and family is important to their goal of fostering innovation and creativity and company overall. Aim is to make it “Fun!” for people to work, under the prospect that it will lead to better results.

• Initiatives toward implementing workstyle transformation: SoftBank have carried out various initiatives to implement “Smart & Fun!” system.
• Super Flextime System: This system eliminates core working hours and allows employees to change their starting and ending times on a daily basis based on work conditions.
• Work From Home System: Employees with restricted working hours due to childcare, elderly care or a disability can work from home up to three times per week. This is currently in a trial phase, but aim is to expand this system to all employees in the future.
• Smart & Fun! Support Fund: SoftBank are providing a Smart & Fun! Support Fund of 10,000 yen per month for all full-time employees in order to utilize time saved through efficiency reforms as opportunities for personal growth.
• Premium Friday: SoftBank support Premium Friday, a measure developed by Japan's Ministry, Economy, Trade and Industry (METI) and the Premium Friday Promotion Council to promote consumption. With this measure, they encourage employees to leave at 3PM on the last Friday of every month.
• No Overtime Day: SoftBank have initiated a No Overtime Day every Wednesday in order to promote a healthy lifestyle and to allow for personal time after leaving work.

Promotion of Diversity

Creating a strong organization by combining the capabilities of diverse individuals

The SoftBank Group strives to create opportunities and build an environment in which all employees, regardless of age, gender, nationality or disability, can demonstrate their individuality and capabilities. Promotions are given based on fair evaluation of responsibilities, performance and capabilities.

SoftBank Group employees are united with a common vision, able to leverage each other's strengths, communicate freely and pursue innovation in their efforts toward realizing the corporate philosophy.

Hiring people with special needs

SoftBank Group want each employee to utilize their respective abilities to play an active role in the company. As a general principle, SoftBank applies the same criteria in the employment of people with special needs as to the employment of those without, and while consideration is given to an employee's disability, once employed, scope of work, promotion, and evaluation standards are identical to those of non-disabled employees. Through year-round recruitment activities, the company is continually working to further improve its rate of employment of people with special needs.

Supporting women in the workforce

As of May 2017, women accounted for about 30% of employees at SoftBank, with 5.5% of them in managerial posts.

More than 90% of female employees who take maternity/childcare leave return to work. In addition, the average number of years employees work consecutively is 11.3 years for men and 9.7 years for women, a difference of less than two years. Many female employees are successfully balancing both their work and parenting responsibilities.

Furthermore, to see even greater utilization of women in the workforce, SoftBank is improving and expanding its system of childcare leave and reduced working hours beyond what is stipulated in the Child Care and Family Care Leave Act. In addition to creating a work environment that enables mothers to have and raise children with peace of mind, SoftBank offers special childbirth allowances, childcare support and other unique career support systems so female employees can reach their full potential.

Support for LGBT employees

Aim at SoftBank is to maintain a working environment in which all employees, regardless of their sexual orientation, can feel proud of and rewarded by the work they do.

In October 2016, SoftBank amended its internal rules to recognize same-sex partners as spouses in line with the definition defined in its internal documentation, in addition to Japanese law regarding recognized spouses. If the relevant documentation is submitted and processed, same-sex partners are eligible to receive spousal benefits equal to those of other married couples. SoftBank has also set up an LGBT-related consultation desk at its Wellness Center in combination with HR consultation services.

In January 2017, as a preface to internal rules on respecting human rights and the forbidding of discriminatory behavior, SoftBank added clauses related to mutual respect regardless of sexual orientation, making it clear that discrimination on the grounds of sexual orientation is strictly forbidden. SoftBank is also promoting LGBT awareness at seminars and training sessions for newly appointed managers and at seminars for current managers.

SoftBank will continue to strive to provide a comfortable workplace environment that all kinds of employees can be proud of so they can fully realize their potential.

Support for Childcare and Nursing Care

Supporting a balance between childcare and work

One of the most fundamental duties for companies is creating a work environment supportive of childbirth and parenting, where employees balancing work and childcare can reach their full potential. In order to achieve this, SoftBank has put in place childcare support system policies and a general business plan in accordance with Japan's Law on the Promotion of Measures to Support Fostering of the Next Generation.

SoftBank Corp. provides regular employees with childbirth allowances ranging from 50,000 yen up to a maximum of five million yen. In fiscal 2016, around 840 employees gave birth to their first or second child, while around 90 employees had their third, fourth, or fifth child.

Child support system policy outline

To support employees during pregnancy, childbirth, and childcare, SoftBank Corp. offers flexible work systems to employees from pregnancy until the child reaches the end of elementary school.

Creating a Healthy Working Environment

The SoftBank Group has created a mental and physical health policy with the aim of improving and supporting the wellbeing of all employees. A number of activities are being promoted based around this policy, as maintaining and improving the health of employees is one of the top priorities of management. It is important each employee is mentally and physically healthy, as they are the driving force for the realization of both company and personal aspirations.

The basic mental and physical health policy outline

• Support the wellbeing of all SoftBank Group employees so all work aspirations can be achieved with a sound body and mind.
• Work to create a safe and comfortable work environment in which each employee can reach their full potential.
• Observe compliance related to occupational health and safety laws to become a highly trusted corporate group amongst internal and external stakeholders.

Activities to improve the health of employees

To help employees reach their full potential and strive forward in the workplace, the Wellness Center collaborates with HR to offer support from permanently stationed physical and mental health specialists.

Specialist support for every employee

Employees can receive a consultation at any time from on-site physicians, psychiatrists, nurses, and counselors. These services are also available for finding solutions for leading a healthier lifestyle, such as quitting smoking and dieting, and career services are also available to support further achievements in the workplace.

Education and training on creating a healthy and enjoyable workplace

Training is carried out on stress management, the fundamentals of mental health, and communication issues in the workplace. Monthly seminars for supervisors are held to help prevent the need for leaves of absence from the workplace, and also to support returning workers as they settle in after a leave of absence.

Self-care and relaxation

Self-care is implemented to improve the workplace and prevent the occurrence of mental health issues. As part of this, a stress check system was independently developed by SB Atwork Corp called “Wellness Eye,” which all employees are encouraged to implement.

Offering mentoring in the workplace with the peer supporter system

A peer support system is in effect whereby employees who hold occupational counselor or health and safety qualifications can volunteer to offer consultations in the workplace upon passing screening and training. Peer supporters can be identified by pink strap around their necks. Peer supporters help employees who are hesitant to raise workplace issues with management or visit the Wellness Center, providing a comfortable environment for discussion. The initiative aims to address concerns quickly and create a more comfortable work environment.

Preventing workplace harassment

The SoftBank Group provides awareness training through topic-based seminars and e-learning for all workers with the goal of ensuring a healthy and safe workplace free of all forms of harassment. Should a harassment incident occur, a primary contact point has been established so appropriate measures can be taken as quickly as possible. As part of that response, a counselor will first listen to what happened, and then discuss next steps with the employee. All consultations are handled with complete confidentiality.